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Behavioral Health

Integrated health care

Clear Health Alliance (CHA) facilitates integrated physical and behavioral health services as a vital part of health care. Our mission is to address the physical and behavioral health care of members by offering a wide range of targeted interventions, education and enhanced access to care to ensure improved outcomes and quality of life for members. We work collaboratively with hospitals, group practices, independent behavioral health care providers, community, government agencies, human service districts and other resources. This enables CHA to successfully meet the needs of members with mental health and substance use disorders as well as those with intellectual and developmental disabilities.

Telehealth Resources

Related resources


Carelon Behavioral Health Phone Numbers for Members and Providers:
  • 1-844-375-7215: Medicaid 
  • 1-855-861-2142: Florida Healthy Kids
  • 1-877-698-7787: Medicare
  • 1-800-397-1630: Providers wanting to join Carelon Behavioral Health Network
 
Preauthorizations:  
  • 1-800-221-5487: IP, IOP, PHP, SIPP, RTC  
  • 1-844-375-7215: OP Medicaid
  • 1-855-861-2142: FHK
 
Carelon Behavioral Health Fax Numbers:
  • IP, IOP, PHP, SIPP, RTC Preauthorization:  We do not accept faxes for this LOC, only phone calls.    
  • 1-800-370-1116: Medicare Outpatient Preauthorization
  • 1-800-370-1116: Medicaid Outpatient Preauthorization
 
Join Network for Providers
 
Crisis Calls for Members
  • 1-844-375-7215, Press 9, Press 1 for English or 2 for Spanish, Press 9 for Emergency, will then be transferred to a clinician
 

Provider tools & resources

Interested in becoming a provider in the Clear Health Alliance network?

We look forward to working with you to provide quality service for our members.