Precertification Requirements


Simply Healthcare Plans, Inc. (Simply) and Clear Health Alliance (CHA) highly encourage the submission of precertification requests via the Availity Portal.

All expedited service authorization requests must be submitted via the Availity* Portal. This will allow us to prioritize urgent service authorization requests appropriately, improve turnaround times, and reduce errors. Please do not send expedited service authorization requests via fax or phone call.

Standard precertification requests can be submitted via:

• Availity:
• Phone: 844-405-4296
• Fax: 800-964-3627

Behavioral Health

Carelon Behavioral Health Phone Numbers for Members and Providers:
  • 1-844-375-7215: Medicaid 
  • 1-855-861-2142: Florida Healthy Kids
  • 1-877-698-7787: Medicare
  • 1-800-397-1630: Providers wanting to join Carelon Behavioral Health Network
  • 1-800-221-5487: IP, IOP, PHP, SIPP, RTC  
  • 1-844-375-7215: OP Medicaid
  • 1-855-861-2142: FHK
Carelon Behavioral Health Fax Numbers:
  • IP, IOP, PHP, SIPP, RTC Preauthorization:  We do not accept faxes for this LOC, only phone calls.    
  • 1-800-370-1116: Medicare Outpatient Preauthorization
  • 1-800-370-1116: Medicaid Outpatient Preauthorization
Join Network for Providers
Crisis Calls for Members
  • 1-844-375-7215, Press 9, Press 1 for English or 2 for Spanish, Press 9 for Emergency, will then be transferred to a clinician


Check our  preferred drug list

Services billed with the following revenue codes ALWAYS require precertification:
0632 — Pharmacy multiple sources

Long-Term Services and Supports

Providers needing an authorization should call 1-877-440-3738.

The following ALWAYS require precertification:
Elective services provided by or arranged at nonparticipating facilities

All services billed with the following revenue codes:
0023 — Home health prospective payment system
0570–0572, 0579 — Home health aide
0944–0945 — Other therapeutic services
3101–3109 — Adult day and foster care

Precertification Tool

To request or check the status of a precertification request or decision, please login to Availity.


Don't have an Availity account?  Register for free now!

Related resources


Provider tools & resources

Interested in becoming a provider in the Clear Health Alliance network?

We look forward to working with you to provide quality service for our members.